WebAfrica needs to be shut down for their terrible service.

I recently moved into new place, the previous owner rented out the place. Now as the new owner(s), I did procedure for installation with vodacom on 13th Sept 2024. They failed to activate because according to Vumatel, the infrastructure, that WebAfrica is still connected to my line and they have to cancel the line first, they were supposed to cancel the line properly by 21 Sept 2024 so now Vodacom requested Vumatel to assist Webafrica to close the line for a 2nd/3rd time now. It has been 3 days already waiting for the request of immediate line release. I was told they will get back to me - why is WebAfrica hogging my line preventing my ISP from activating my wifi so I can resume classes, it has been a whole month by now this line was already supposed to be in the possession of my current ISP but thanks to WebAfrica's miserable service to give me any update as to why my line is not released after a whole month of waiting, I have missed several classes already.

I AM A 1ST YEAR BACHELOR STUDENT WHO NEEDS MY INTERNET FOR CLASS!!!