Webafrica – Nearly 2 Months of Frustration, Poor Service and No Resolution

I would like to express my absolute frustration and disappointment with the level of service I have received from Webafrica.

I have been struggling with this issue for almost two months, and despite countless phone calls, emails, Proofs of Payment, and promises from various agents, my matter remains unresolved.

The service from the agents has been extremely disappointing. Time and time again I have been given different explanations, transferred from one department to another, and promised callbacks that never happen.

Today was the final straw. I called at 08:00 in the morning, and by 15:00 in the afternoon, I was still waiting for assistance and a resolution. How can a customer be expected to wait an entire working day for assistance on a matter that has already been ongoing for nearly two months?

The issue itself was caused by administrative errors, including an incorrect payment link and the incorrect allocation of payments between my old address (63 Drakenstein) and my new address (30 Bergtuin). Because of these errors, I was forced to make additional payments and am still waiting for a refund.

What is most concerning is that nobody appears to take ownership of the matter. Every time I call, I have to explain the entire situation from the beginning. No one follows through, no one calls back, and no one provides a clear answer. As a paying customer, I find this completely unacceptable. Customers should not have to spend months chasing refunds and corrections for mistakes that were not their fault. I am calling on Webafrica management to urgently investigate this matter, provide a full account reconciliation, and process my refund immediately. After almost two months of stress, frustration, wasted time, and broken promises, enough is enough.