WebAfrica - My worst experience with an internet provider yet!

The worst experience ever! I signed up with WebAfrica on the 2nd December 2024. Just moved into our new place. Was told it will take 5 working days. On Thursday, 12th December, the unit was delivered. Octotel couldn't find the fibre line (which they installed!). Today, 17th December, we still have no internet. Sitting at friend's homes in order to work and all they can tell me is that they will escalate. They also only have a phone line for their sales department. For anything else you must go through a WhatsApp bot called Willie!!! And this bot has not proven very helpful at all. WebAfrica must be my worst experience to date. True what they say...rather the d3vil you know!