Webafrica must fall

My internet have been giving issues for 2 weeks. I logged a ticket. No one follows up. You get a reference that means nothing. Baliwe said a ticket was logged on 17th at faults dept. Tebogo that I contacted 19th wanted to run all the tests Baliwe did. According to Tebogo its procedure. My inbox was full of webafrica notifying me faults is busy with it. Tebogo said, no, I need a LAN cable first. Now Im cancelling