1 reviews | Active since Sept 2021
Webafrica more useless than MWEB
I subscribed to Webafrica at the beginning of Sept, and they’d promised the world in terms of their service and products, but failed miserably to deliver!!! I’ve not had Wifi since the 23rd Sept, and when you call their tech team, you get pushed from pillar to post, and their Whatsapp chat is an ABSOLUTE freakin joke to say the least!!! This company should close its doors, they have no clue what customer service is, neither is a manager around to return a call, nor one to resolve your query. They’re SHOCKING…!!!! I’ve got an online business that’s dependent in WiFi, and have had no service for 5 days now. They keep blaming OpenServe (another VERY useless company, if not worse!!!!) for not activating the line. I’ve subscribed to Webafrica and it’s their responsibility to manage the connectivity with OpenServe, but I’ve been constantly bull****ted since last week. WebAfrica, you’re a fkn joke to deal with, your WhatsApp chat line is a bigger fkn joke!!!! Get me a sales manager / director or customer service director who’s got some ***** to call me and at least offer an apology!!! Then show me you know what customer service is and resolve my issue!!! It’s my first month with you guys, and I must say, I thought MWEB were useless, you guys are just as bad if not fkn worse!!!!!!’ Please sort my connectivity out, stop making fkn excuses and teach your staff that a Customer actually pays you for services, that in turn, pays their salaries!!! WebAfrica, you’re a fkn useless organisation and pains me to have to waste my time to even write this comments.
