Webafrica: More than two weeks of unresolved problems — and now I must pay to leave?

Webafrica: More than two weeks of unresolved problems — and now I must pay to leave?

I have experienced recurring internet problems for more than two weeks, including approximately 10% packet loss and significant speed degradation every evening between 18:00 and 22:00.

Despite repeatedly reporting the issue, Webafrica has been unable to resolve it. Openserve checked the physical fibre line and found no fault, yet Webafrica has failed to provide a proper technical investigation or meaningful solution.

I eventually decided to cancel my service. However, Webafrica says I must:

🔴 Wait an additional 30 days before my fibre line is released. 🔴 Continue paying until the cancellation date. 🔴 Pay a further R999 cancellation fee.

In other words, Webafrica cannot fix the service, but still expects me to pay to leave. Absolutely ridiculous.

Section 54(1)(b) of South Africa's Consumer Protection Act 68 of 2008 states that consumers are entitled to services performed in a manner and quality that people are generally entitled to expect. Section 54 also provides remedies where services fail to meet the required standard.

Based on my experience, I have serious concerns about whether Webafrica is meeting its obligations under the CPA.

To anyone considering Webafrica: do your research carefully before signing up. Based on my experience, I strongly recommend considering other ISPs. Don't waste weeks going in circles with support, only to have your complaint marked as "attended" without the actual problem being resolved.

Webafrica: Fix my internet or release my fibre line without penalising me for leaving because of an unresolved service-quality issue.