Webafrica ****mmers of note

I contacted Webafrica to request a cancellation of my service as I was moving from my apartment to another province. The agent suggested that I hand over the service to the next tenant instead of cancelling and I declined this offer as the apartment was being handed back to the estate agent and I would not be in control of what would happen at the accommodation after my move. The agent informed me that the cancellation will be effected on 1 September and that I will receive an email to arrange for the delivery/collection of the WIFI router.

I received a cancellation confirmation from webafrica on 7 July 2024.

Today, 7 October 2024, I contacted the customer centre via watsaap to enquire about the router collection and am being told that my service was never cancelled as I agree with the agent that the next tenant will take over the service and when I request a review of the call recordings am being told that there are no records of the call. So Webafrica wants to hold be at ransom even though I have an email confirming my cancellation request.