1 reviews | Active since Sept 2016
Webafrica missold, false advertised and mislead me to there product
In January 2020 I took up a package on the Vumatel website to get WiFi installed for my new place as I was moving out from the old place. I got a great package from Webafrica with free router, installation, connection and all the works the only amount to pay was for my subscription of R399 a month.
I thought to myself what a great package and I signed up and off everything was done at my new place. I then started tell my boss that I have connection now no need for me to be in the office and worked from home. A month down the line I get a receipt saying that I owe for installation and connection an amount of R1725 and R249 so I was shocked and tried to contact Webafrica via WhatsApp and I got an agent who said to me cause I took it up with Vumatel there is a fee I kept on arguing about this until the agent said to me I will then raise a ticket. I then waited for a call and nothing happened instead another bill came up. I called Vumatel and they said I should contact Webafrica and I did so. I then was told I should pay the amount and etc and I kept on saying but when I took this online there was no other fees and the agent kept on saying there is nothing he can do I must pay and I asked for a manager and said there is no manager. I was then contacted by the accounts department and still the lady when I asked her said to me she will look into it and I never got an answer back till today. A lady by the name of Shirley from Webafrica called me and we spoke about the issue but she stood firm about the amount that was not advertised on the website and we went in circles and I ended up saying that I will contact Vumatel. A day later I went to the office and contacted Vumatel and got a lady called Sandy who said to me but on the website when taking the IFP as Webafrica it shows free connections and etc the only amount I should pay is R399 and I said finally someone agrees with me. I called Webafrica and couldn't get hold of anyone as this was a product that was. Missold to me and giving the customer the wrong impression and customer dissatisfaction. Webafrica called me and the lady who I spoke to was not helping at all and instead she was rude and kept on shouting and I ended up in anger and crying and she dropped the call. It's so heart breaking to be going through all of this meanwhile no one from Webafrica wants to listen and escalate my problem but instead they disconnect my line this morning 2nd May 2020. And I tell myself at this point they can come and fetch there stuff as I was missold a product and service by them and I would rather to tell my colleagues at the office to not take there products as they are not trustworthy and reliable and also not honest about there adverti*****t on there own website as in the office I am the only one working from home testing if working from home can work properly therefore i am so discouraged and not satisfied by there way I have been treated throughout the whole process.
