Webafrica ... Misleading info and no process in place for complaints

I have been billed more than stated on the website. When queried I was told there's an info icon that states that they monthly premium I thought I am paying will go up after two months.

I have been trying to contact someone to explain to me hoe this works, what can be done etc. The call centre is so busy I can't get through. They keep saying use the WhatsApp line for queries but you also hold 2/3 hours or just get "transferred" and the process starts again. You have to explain to everyone again what you need.

So then tried to log a complaint as they promised to get a manager to phone me back since 2/2/2022.

The complaint email does not exist and returns with a message to say it's no longer in use. The second complaint email provided has not responded at all (sent 5/2/2022)

Every time after trying to follow up with which manager will contact me, Iget told it has been escalated it's been a month.

A complaint needs to be acknowledged within 3 days and feedback provided within 14 days. None of this has happened.

Mo manager has come back to me in over a month and in the meantime Webafrica is happily billing me at a higher amount than I was aware of. Ons of the agens told me to shop around and wehn Iasked what he meant by thst he didn't elaborate any further.

What am I supposed to do? Cancellation of the debit order is a contract breach a d fault on my end but I cannot get hold of someone to have a proper conversation about this and how it works and why this is not stated even on the "how you are bulled" document received.

What do I if I can't even log a complaint?