WEBAFRICA = MIGRAINE

The worst cancellation process ever. I cancelled in Sept with October being my cancellation month. just to find out from my new ISP that I cant migrate because Webafrica didn't release my line? Now they say that I have to return the router before the cancellation is complete. The person I spoke to via Whatsapp, AS THEY JUST DO NOT AWNSER THE TEL NRS ON GOOGLE, said its been called and send a screenshot. 2nd Nov I spoke to someone else and they say that its still active.... HOW??? NOWHERE in there emails do they state that your line will not be released if they do not get the router back, but then again if you dont return it they will bill you R999 for it? So if you keep the router you pay R999 and will not be able to go to another ISP as WEBAFRICA will not release your line? This ccompany should be AVOIDED if you do not want migraine if you do decide to cancel your subs with them.