Webafrica & MetroFibre pathetic service resolving line speed

I have been struggling with Webafrica and Metrofibre to resolve an issue with my line speed that I upgraded from 100 to 400 Mbyte and paid every month. I reported the problem 2 weeks ago, Below is all they have been saying and promising and NO response from anybody, WebAfrica not Metrofibre Case nr. 132437 Discussions with Webafrica, Can you please provide me with your fault reference number? (Pieter)132437 Fault Reference: #132437 Created At: 2023-05-08 14:29:52 Last Updated: 2023-05-08 15:11:11 Current Status: Open ETA: 48 hours from creation date

Thanks Pieter van Blommestein. Please choose the appropriate option below so that we may direct your chat to the correct department. 1: I have a billing enquiry. 2: I need help setting up router/WiFi. 3: I need an order, delivery or installation update. 4: I want to order a service/product. 5: I have a connection/speed issue.

Cameron: Hi there, my name is Cameron, how can I assist you today? (Pieter)I just need to know what is happening with my case please, it's been since Monday and we determined that it could be the ONT box that is faulty and Microfibre were supposed to fix it, it's been more than 72 hours later and just getting emails that say absolutely NOTHIN Here is the reference 132437 I am a bit fed up and NOT going through testing AGAIN, the speed is pathetic, and I am paying for a service that is not producing and NO progress from your side

(Pieter)So do not DARE to ask me to do testing because I am testing the whole time

Cameron: Trust you well.I do apologise for the inconveniece . Please give me a moment to check for you. This was the update from metro sir. Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Cameron Sars or press 0 to return to the main menu. Cameron Sars: Hi Pieter van Blommestein, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session.The new agent will have a copy of your last conversation.

Jocelyn: Hi there, my name is Jocelyn, how can I assist you today? can you please escalate case 132437 It has been going on since Monday and no positive feedback from you or Microfibre Jocelyn L.: Hi Pieter i do apologies for this . please give me one moment to follow up on this for you I am paying for a service and not getting what I am paying for Jocelyn L.: i really do apologies for this . i am looking into this right now Pieter

Jocelyn L.: i do see that metro fibre has advised that they are currently working on the issue for you in order to get the issue resolved Pieter . metro fibre is working on getting the issue fixed as we speak . we are hoping that it will be resolved by today Jocelyn L.: would you mind if i can gve you a call back as soon a i get another update on this Pieter and i am going to escalate this to a manger to assist with putting pressure on metro fibre to get this resolved Joceluyn got disconnected due to loeadshedding

Thabo K.: Hi Pieter hope you are well, Jocelyn is current experiencing load shedding she transferred your chat through to me. I have read trough the cha and I see that you need assistance with a fault. I assure you once there is any feedback the agent will get back to you via a phone call. My fault department will also keep you updated via sms and email Thabo K.: Hi Pieter hope you are well, Jocelyn is current experiencing load shedding she transferred your chat through to me. I have read trough the cha and I see that you need assistance with a fault. I assure you once there is any feedback the agent will get back to you via a phone call. My fault department will also keep you updated via sms and email. Thabo K.: Thank you , If that is all, I trust and hope that my service was professional and prompt, close the chat by typing " END CHAT" in a response. Thank you and take care. If you have a moment will you please rate my service on Trustpilot I have provided the link for your convenience https://www.trustpilot.com/review/www.webafrica.co.za as well as the survey sent to you once you end the chat, please note that this rating is for myself as an agent, not Webafrica

Today 15 May 2023Sindisiwe M.: thank you, i will follow up I have been waiting, according to one of your agent I will be called but nothing from you at ALL

have all the communication and going to publish EVERYTHING on Hello Peter and the bad service I am getting from Web Africa I have been hearing this following up for 2 weeks and nothing happens, pathetic Sindisiwe M.: Good day, Line has been re-provisioned and is configured for the correct speed. Please ask the client to test again on the below servers and follow the below steps. Please ask the client to take a full screenshot of the PC we need to see the time and date. https://www.speedtest.net/ https://speedtest.mybroadband.co.za/ https://fast.com/ 1.1 Restart routers, unplug from power for 15-30 secs. 1.2 Restart computer 1.3 Must use a CAT5e or CAT6 LAN cable. Plug in directly into the router with ethernet cable Don’t have any other device connected whilst testing. Make sure you are not doing updates. Clear your browsing cache. Must use these servers to test https://www.speedtest.net/ , http://speedtest.mybroadband.co.za/ and https://fast.com/ Speed &duplex set on the Network Card to 1000Mbps Only use cable directly connected into the router, not Wi-Fi PC drivers must be SSD (Pieter) done everything, no change Sindisiwe M.: apologies, im currently having connection issues due to loadshedding. kindly hold for the next consultant to assist. thank you for your patience.have a lovely day