RM
Rembu M
1 reviews | Active since Sept 2026
14 Sept 2026, 18:25
WebAfrica Metre Fibre Horrific service!- no connection but paying with no resolution
I am Appalled by Web Africa metre fibre. This is my second week with No WiFi that I am being charged for no feedback and no technician dispatched despite multiple reports reference WA*** every agent gives a tick-box response just to closes the Whatsap with no actual solution. Unacceptable and despicable service!— I'm paying for a service I'm not getting and can't work. The worse customer experience!
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
15 Sept 2026, 08:39Hi Rembu,
We understand how frustrating this has been, especially after being without WiFi for a second week while still being charged for the service, and after multiple reports without a technician being dispatched. We also recognise the impact this is having on your ability to work and the frustration caused by receiving responses without seeing progress on the fault.
We understand how frustrating this has been, especially after being without WiFi for a second week while still being charged for the service, and after multiple reports without a technician being dispatched. We also recognise the impact this is having on your ability to work and the frustration caused by receiving responses without seeing progress on the fault.
We’ve submitted a follow-up on the existing fault under reference WA*** to request further attention to the outstanding issue and the need for the necessary technical assistance.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Sept 2026, 08:39
Official
Hi Rembu,
We understand how frustrating this has been, especially after being without WiFi for a second week while still being charged for the service, and after multiple reports without a technician being dispatched. We also recognise the impact this is having on your ability to work and the frustration caused by receiving responses without seeing progress on the fault.
We understand how frustrating this has been, especially after being without WiFi for a second week while still being charged for the service, and after multiple reports without a technician being dispatched. We also recognise the impact this is having on your ability to work and the frustration caused by receiving responses without seeing progress on the fault.
We’ve submitted a follow-up on the existing fault under reference WA*** to request further attention to the outstanding issue and the need for the necessary technical assistance.
Warm regards,
Webafrica Crew
Webafrica Crew