Webafrica mess up

I app**** for webafricas vibre on the 15th December. And was waiting for the payment link. I went on their whatsapp link and the advisor told me to wait 48 to receive the link. I messaged thm back after. The new advisor told me I need to receive the installation emails and that can take up to 3 working days. I then call back after. The advisor told me. That our address is link to a different client and when I app**** it pop up as a duplicate application. He told me he will sort it out. And he will give us a call back and I'm still waiting. Today I called back again. Only for them to tel me they have to send it off to a Manager and they can't say when it will be fixed. I feel like the staff is lying to us to just to get us off the line. I need help