Webafrica making there problems mine!

Webafrica, I want to inform you of the worst service ever. I have a fibre line at my house since last year May which was paid by debit order every month. Two days ago I realise that my internet is down and I made a call to your Tech Support. One of your call centre agents(Heinrich) informed me that there is an issue on webafrica's side, apparently my Telkom line was released from my account for re-utilisation. Until now this is not resolved yet. I have made numerous calls on my account to get updates and every time holding for at least 10 minutes to explain my issue from Start as your call centre can’t give me reference number! Your Call Centre Manger Ghaled Ariefdien makes promises to call me back with updates which he does not do! For a happy customer a few days ago, I now feel that I want to move my line to another SP as the service I received so far from Webafrica for something that is not requested by me is pathetic!