WEBAFRICA making empty promises

I opened my account with WebAfrica on the 10th of April.

The debit went off on the night of the 10th for the activation fee. It returned unpaid as I had moved accounts earlier in the day and the money was still being transferred over, so granted, I'll take the blame for that.

From the morning of the 11th, after submitting ticket after ticket with billing, because for some reason THEY CAN'T BE PHONED?! It took me untill the 18th for someone from billing, who has still not phoned me BTW, to get back to me. I eventually figured it out and did the payment on the website on the 18th. Since then I've phoned the sales department on numerous occasions, and them just telling me that they can't do anything to help me besides submitting another ticket.

I've been waiting for them to phone me to book my installation, but I haven't heard a single thing from them.

I stupidly even made an appointment over whatsapp, because that's how we communicate now? The lady was actually very nice and said she'll find out why my account is active but the installation hasn't happened yet. Guess what, they couldn't even do me the favour of attending the meeting. We have to discuss why my account has been active for over a week, but I haven't even had an installation yet. I've been waiting for over half an hour for them to start talking. Still nothing.

Who has hours a day to sit on whatsapp and wait, and wait, and wait and wait... I work online, and I'm not asking you to go out of your way to help me, all I ask is to do what I paid for, and you'd think that a company like WebAfrica would at least do that.

When my debit date comes I'm assuming I'll be billed for the full month of internet even though you couldn't even do your job and book an installation. IT'S BEEN 12 DAYS!!! 2 more days untill you have to, according to your terms, pay me R999.