Webafrica makes it impossible for successful payment to go through then cuts internet access.

Everything on my side is all and well with regards to payment details on Webafrica. Since the 1st of October my payment fails. I contacted them and they said I should just be patient, they will retry payment on their side. (At one point my card limit was exceeded), but I then immediately logged in to Webafrica to use their PAY NOW option (which did not work due to technical issues as their agent informed me later on.) I therefore contacted their agent again via Whatsapp as it is Webafrica's only means of connected communication. I explained via Whatsapp what happened. He said I should be patient, payment will go through later on. An hour later my internet connection was disabled!!!!!!! Again I contact Webafrica via Whatsapp... Only to be told by another agent that I should send PAYFAST an e-mail as they will send a reference number. I should then visit my nearest Woolworths/Checkers/PickandPay to make payment. (But how? Right?) I sent an e-mail to PAYFAST, and after waiting some time for an answer I decide to phone them. I explain the entire issue to support at PAYFAST (which provides fantastic service by the way!!) only to find out that there is no way that they do dealings like that?! They asked me kindly to send the screenshots of Whatsapp communication I had with Webafrica to find out as to WHY Webafrica would advise their clients to make payments in this manner... Also, to reconnect my services, I must pay a reconnection fee?! WHY?! Webafrica cut me off after successful payment could not go through because of technical issues on their side! Why should I suffer as a client?