1 reviews | Active since Jul 2011
WebAfrica LTE Terrible - Service and product Quality
No service. Bad Product
CAS-332519-BZ5KM6
Fault has been logged multiple times over 2 months. It was apparently escalated on Monday and i was promised feedback in 4 days.
No feedback in 4 days, i was the only one contacting web Africa.
Phoned the call center again today, then IS blames me and says i didn't provide the router IMEI number.
This is of co**** bull**** as it was on one of the many LTE guides I was asked to fill in to find the fault.
Now the response is the issue is with RAIN we dont knwo when they will look at it or do anything. But Webafrica still happy to bill me full price every month.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica