Webafrica LTE Replacement sim - Poor service

Poor service. We received an e-mail from Webafrica on 8 October to say that we will be receiving a new Telkom sim within 48 hours to replace the CellC sim that would stop working on 31 October. We never received the sim and after numerous phone calls to their call centre we discovered that the sim was delivered to someone else with a different ID number from what is registered on our account. Anyway, Webafrica promised us that our CellC service would not get cancelled until the matter is resolved and we've received the Telkom sim. But our service was cancelled on Friday, 1 November and Webafrica is not coming to the party. We are sitting without internet and a business to run. What a disgrace Webafrica.