Webafrica LTE - Pathetic Service

On the 24th July 2017 I had contacted Webafrica in connection with their LTE packages. I required LTE for CCTV cameras installed in my home to monitor the nanny looking after my 8month old son. I had explained this to them and how important it is, they had assured me that my area is covered and I also screenshotted the message saying that I am covered.

To my dismay, after receiving the unit if ound out that my area was actually not covered making it impossible for me to use their LTE (I had already paid them for the router as well as the data).

I had contacted the manager "Mujeeb" and had requested that they refund me and collect the unit (Which he agreed to) and explained to him that I need to contract another service provider ASAP as I need to monitor the CCTV at home to make sure my infant is ok. I also explained to him that I cannot afford to join another service provider until I receive my refund.

I must have phoned Webafrica over 15 times now and begged them to sort this out asap which they promise to do but ignore it once they put the phone down.

It has been 3 weeks now and they still ignore my request. Once they have your business they really do not care for you.

I highly recommend that you think long and hard before obtaining LTE from Webafrica even if they say that you are covered. (I even have a picture of the notification saying "Congratulations you are covered").