WEBAFRICA - LTE NIGHTMARE

I have been trying to cancel the Telkom LTE service that I have never requested and never made use of. The apparent Telkom sim card was delivered to an unknown person, despite the Webafrica policy requiring positive identification of me...the customer.

It is impossible to gain any assistance from the agents on the WhatsApp chat. Promises of enquiry escalation have proven fruitless, but my bank account has since been debited.