1 reviews | Active since Jul 2016
Webafrica LTE cut near month end EVERY MONTH without failure to pay
I use Webafrica's 200GB per month capped LTE service. Every month when it nears month end my service is ridiculously slow for a few days. I have never missed a payment nor is the card listed on my account anywhere near expiry or ever without funds. Once my debit order was not deducted in time and I paid by card myself, my services were still not reinstated immediately and they ended up deducting from my account that afternoon again anyway. They did eventually refund me after many email requests. there shouldn't be, from what i understand, any throttling whatsoever on my data since I use what i pay for it is not an uncapped service. As i type this I havent been able to get online at all since last night and even though my new bundle for June is reflecting the modem simply does not allow any connection by any device (tried 9)
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica