Webafrica LTE all about the money not cuatomer

I signed up with Webafrica in April 2018. They were very speedy in getting me a router and getting me connected with a CellC SIM card.

I received an email on 1 October 2019 with regards to swopping to Telekom LTE but no explanation as to why the swop.

On 3 October 2019 I received another email explaining the reason for the swop. And that a similar package to the one I was on would go from R845 per month to R999.

On 8 October another email came in stating that a telkom SIM card was going to be delivered to me which I had not asked for and up until today 29 November 2019 I have not seen.

On 21 October the next email came in saying I had 24 hours to make my choice. I duly did this and cancelled my service with WebAfrica.

The following day consultant called me to confirm my cancellation.

I have now just noticed that a payment was deducted from my credit card. Upon calling them I was told that there is a 30 notice period for cancellations. Very frustrating as I was not given 30 days to make my choice.

I also made sure that no Data was used after 1 November as I had a new service supplier.

I was also lead to believe that when I initially signed up it was for a 1 year period. Which means that was over in March 2019.

Going back on my emails there was also never a copy of the “contract” emailed to me.

So disappointed in this company as it’s all about them and the customer does not seem to matter