1 reviews | Active since Nov 2018
WebAfrica - lousy company with lousy service!
horrific service from WebAfrica. Fibre has been down since yesterday (17 Nov), WebAfrica has a lousy message saying 'no ETA' for when services will be restored. No one answering the phones or responding to queries. However when I call Vumatel, they answer right away and say that they are in a back and forth with WebAfrica - they (both parties) have no idea what the issue is and they are blaming each other.
WebAfrica, the cost of fibre isn't cheap, and the customer expectation is that you keep you customers informed. Why no sms, alert, nothing to inform?? Just some embedded message relating to Vumatel interruption. Shame on you - I will be going to another provider.
Hoping all customers will be getting a refund for down time???
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica