Webafrica little spider web of lies

Webafrica is truly a web of deception and lies. We have had no service since Thursday 27 July 2023. We logged a complaint early in the morning about 7h45. Some idiot consultant came on and told me I need to reconfigure the router. I didn't know how. He/she was unable to guide me through the steps so I asked for another consultant. This consultant told me that it is offline a logged it to technical late that afternoon on Thursday. The what's app group is disgusting repeating yourself. When you want to cancel, then they put you through to a chick Aaisha Abdul who convincess you to stay and assures that they are working on it. Upon our frustration we started looking into other service providers and discovered we are actually paying so much more for less. Despite our discovery we decided to take the sweetly put offer of an openserve option and a months credit. I stressed that I cannot be without wifi for so long as I work remotely and I assured the company I had a good secure service provider. I cannot afford to lose my remote work. I think we have spoken to every Tom, **** and Harry in that company and they all say it's been escalated all to find out it can only be escalated on the 3rd day. So they are in the habit of not telling the truth. Aaisha even gave us her email and guess what we get in response. THIS IS AN UN USED MAILBOX AND NO LONGER IN USE. SO the deception continues. We have a a screenshot to prove it. Today 31 July 2023 and it has been 5 days without internet service and no calls from vodacom. We are nowhere near sorted and I am unable to provide my services remotely. I am now at risk of losing the little I get to feed my family. To top it all they still want to hold you liable for 30 day notice and not release the line early. But wait they will take their advance payment tomorrow and I am the idiot sitting without a service I pay for in advance. I want them to release my line so that I can at least get another service provider so I can at least make a little living for my family. This has caused me undue stress and anxiety.