Webafrica - line activation and install

<p>Almost 2 weeks ago i app**** for fibre through Webafrica, and i clearly stated over the phone and on email that i moved to a new place, the previous owner had fibre through Webafrica and all i need is for someone to come onsite activate my line and setup the router as the infrastructure has already being laid down. I kept getting told that someone from the operations department will contact me, i still await that call.</p> <p>The sales person also mentioned that the 1st month with Webafrica is absolutely free, well now i understand why and this is because it takes weeks before your line is actived. This is being used as a selling technique but cannot deliver the service, your 1st month should be free only when your line is active.</p> <p>Everytime i speak to an angent i kept being told that the all has been escalated, when ever i request a contact number or managers details i receive no feedback. With the nature of my job i do alot of remote work after hours and hence i desperately need to have a need for this service.</p> <p>If the service continues in this manner i will have to cancel my order and look at alternatives. I have also done read ups on Webafrica and all i see is negative feedback and the poor services rendered. Please can i have some urgently attend to my query.</p> <p> </p> <p>Regards</p>