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shanton B
1 reviews | Active since Jan 2013
09 Sept 2026, 10:18
Webafrica LIES\DECEIT
Stay away from Webafrica lies
Downtime since day 1 nearly a month later. They updated my initial complains here on HelloPeter to say that they are looking at it but no one has gotten back to me, nothing at all!!!
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
09 Sept 2026, 10:33Hi Shanton,
We understand how frustrating it is to have experienced downtime since day one and to feel that you haven’t received the communication you were expecting.A fault has been logged with our Technical Team, and the matter is still in progress with them for investigation and resolution. We acknowledge how long you’ve been without a working service and appreciate your continued patience while the fault is being addressed.Warm regards,
Webafrica Crew
We understand how frustrating it is to have experienced downtime since day one and to feel that you haven’t received the communication you were expecting.A fault has been logged with our Technical Team, and the matter is still in progress with them for investigation and resolution. We acknowledge how long you’ve been without a working service and appreciate your continued patience while the fault is being addressed.Warm regards,
Webafrica Crew
Webafrica's reply09 Sept 2026, 10:33
Official
Hi Shanton,
We understand how frustrating it is to have experienced downtime since day one and to feel that you haven’t received the communication you were expecting.A fault has been logged with our Technical Team, and the matter is still in progress with them for investigation and resolution. We acknowledge how long you’ve been without a working service and appreciate your continued patience while the fault is being addressed.Warm regards,
Webafrica Crew
We understand how frustrating it is to have experienced downtime since day one and to feel that you haven’t received the communication you were expecting.A fault has been logged with our Technical Team, and the matter is still in progress with them for investigation and resolution. We acknowledge how long you’ve been without a working service and appreciate your continued patience while the fault is being addressed.Warm regards,
Webafrica Crew
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shanton B's updateReviewer Update
09 Sept 2026, 14:46I would also like my downtime money back since I have not had a decent connection since day 1.
You cannot charge me pre-rata nor can you charge me for the full month until this is resolved.
A service is not being delivered here
You cannot charge me pre-rata nor can you charge me for the full month until this is resolved.
A service is not being delivered here
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shanton B's update09 Sept 2026, 14:46
Reviewer Update
I would also like my downtime money back since I have not had a decent connection since day 1.
You cannot charge me pre-rata nor can you charge me for the full month until this is resolved.
A service is not being delivered here
You cannot charge me pre-rata nor can you charge me for the full month until this is resolved.
A service is not being delivered here
Webafrica's replyOfficial
09 Sept 2026, 14:49Hi Shanton,We understand your concern regarding the downtime and the impact of not having a stable connection since day one.The team will review the downtime and billing concern raised, including your request for an adjustment, and advise on the matter once they have assessed the issue.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Sept 2026, 14:49
Official
Hi Shanton,We understand your concern regarding the downtime and the impact of not having a stable connection since day one.The team will review the downtime and billing concern raised, including your request for an adjustment, and advise on the matter once they have assessed the issue.Warm regards,
Webafrica Crew
Webafrica Crew
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shanton B's updateReviewer Update
10 Sept 2026, 22:42I still have not received an update.
I speak daily on you watsapp you can check under my user, every single day for nearly a months now week no stable connection since downtime, no resolution, 2 technicians came out for a new line, NO RESOLUTION from webafrica since day 1 for an entire month now.
Please can you just give me what I'm paying for
I speak daily on you watsapp you can check under my user, every single day for nearly a months now week no stable connection since downtime, no resolution, 2 technicians came out for a new line, NO RESOLUTION from webafrica since day 1 for an entire month now.
Please can you just give me what I'm paying for
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shanton B's update10 Sept 2026, 22:42
Reviewer Update
I still have not received an update.
I speak daily on you watsapp you can check under my user, every single day for nearly a months now week no stable connection since downtime, no resolution, 2 technicians came out for a new line, NO RESOLUTION from webafrica since day 1 for an entire month now.
Please can you just give me what I'm paying for
I speak daily on you watsapp you can check under my user, every single day for nearly a months now week no stable connection since downtime, no resolution, 2 technicians came out for a new line, NO RESOLUTION from webafrica since day 1 for an entire month now.
Please can you just give me what I'm paying for
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shanton B's updateReviewer Update
10 Sept 2026, 22:43Jade one of your supervisors or managers also promised me a phone call after I requested and still nothing.
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shanton B's update10 Sept 2026, 22:43
Reviewer Update
Jade one of your supervisors or managers also promised me a phone call after I requested and still nothing.
Webafrica's replyOfficial
11 Sept 2026, 10:27Hi Shanton,We understand your frustration, especially after dealing with an unstable connection for nearly a month, contacting us daily on WhatsApp, and having two technicians attend the premises without a resolution. We also acknowledge that you were expecting a call from a supervisor or manager and have not received that follow-up.We recognise that you need a working service and clear assistance, rather than having to continue repeating the same issue. The team is reviewing the ongoing connectivity and billing concerns and will provide feedback as soon as possible.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 10:27
Official
Hi Shanton,We understand your frustration, especially after dealing with an unstable connection for nearly a month, contacting us daily on WhatsApp, and having two technicians attend the premises without a resolution. We also acknowledge that you were expecting a call from a supervisor or manager and have not received that follow-up.We recognise that you need a working service and clear assistance, rather than having to continue repeating the same issue. The team is reviewing the ongoing connectivity and billing concerns and will provide feedback as soon as possible.Warm regards,
Webafrica Crew
Webafrica Crew