Webafrica Lies

I have been without internet since 15 Feb, they told me its a Vumatel issue as a major area outage (strange as neighbours Vumatel lines wok (different ISP's) and will be fixed on Wednesday 19 Feb. I still have no internet and all attempts to contact WebAfrica are not working (Calls - on hold for ages (ran out of airtime), Whatsapp - getting multiple "sorry its taking longer than expected to connect to an agent", online ticket (marked as Urgent) no response).