WebAfrica lets down more tgan just a customer

Hi there

I contacted WA to install fibre to my home. I work as a medical doctor in the state sector, with much of my admin work being linked to working at home. I was contacted by WA and informed that fibre would be installed at my home the next day between 8 and 10. I had 1 day notice and this was after a three week wait for service. I had to hurriedly cancel surgeries that had been waiting for some time, so that I could accommodate the installation of fibre. The service installation team just did not arrive, and no phone call to inform me that they were not coming. When I called WA to find out what was going on, the lady call operator said she would connect me and sort it out, and promptly cut the line! I now have no fibre and 6 patients who would have had necessary cataract surgeries blind for another week. Thanks WebAfrica - your incompetency has consequences!