1 reviews | Active since Jun 2017

30 Jun 2017, 18:20

Webafrica lack of support

<p>I need this sorted out TODAY!!!!!</p> <p> </p> <p>It has been almost TWO WEEKS without internet connectivity. This is absolutely ridiculous, you need to manage Telkom better and be on them around actually fixing this issue.</p> <p> </p> <p>Never have I had such shoddy service for an ADSL line in my entire life. This is the worst situation I've ever been in, and this lack of service is having an impact on my personal life by myself having to purchase data on my phone to be able to get internet connectivity to work from home.</p> <p>You are more than happy to bill me of a month of internet connectivity however are not actually willing to budge on making an effort to fix this issue. WebAfrica is responsible for managing the last mile connectivity via your relationship with Telkom, thus it is your responsibility to ensure that this job is done correctly with a proper follow up procedures.</p> <p>Can I please get assitance with this issue as apparently you know how to break my connectivity but not restore it.</p> <p>Good day,</p>

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Replies (1)
Webafrica
Webafrica's reply03 Jul 2017, 09:04
Official

Good day Ryan. We have responded to your facebook message. To avoid confusion we will only be responding on one platform.