Webafrica - King until it fails

When WebAfrica works its seamless and amazing. It all falls apart when there is a problem. I have had no internet for 4 days, The process of contacting support is so frustrating - its slow and you have to explain everthing all over again to the new agent. All of this with large delays so replying can be very challenging when you are trying to complete your day at the office while your internet problem is at home.

The problem now is the ONT is in - Openserve says its fine but my modem wont connect - we have tried connecting directly to the ONT on dialup - it authorised and connected but no internet.

So frustrating