1 reviews | Active since Aug 2018
WEBAFRICA KEEPS YOUR LINE HOSTAGE - STAY AWAY!!!!!!!!!!!!!!!!!
I've been struggling with Webafrica since 21 July to get the speed I'm paying for. Eventually I cancelled my fibre line with them. Now they keep my line hostage by not releasing it so that I can move on to another ISP. I don't know if this is a deliberate ploy to get you to just stay with them in order to have internet access again. Every time you phone you get a different story. From Openserve is supposed to release the line to outstanding payments on your account. They take your number and email address and "escalate" your query every time but you just never hear from them again. It's absolutely ridiculous and bad business practice. Please stay away from Webafrica. You will regret signing up with them. I will keep you up to date.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your inquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your inquiry.
Kind regards,
Webafrica