S
Sandy
1 reviews | Active since Sept 2026
02 Sept 2026, 13:18
Webafrica keeps debi...
Webafrica keeps debiting my account after I have cancelled the service is pathetic very unhappy with the service
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
02 Sept 2026, 13:51Hi Sandy,
We understand your concern regarding seeing deductions after cancelling your service and can appreciate how important it is to have clarity on the account status and billing. This is certainly not how we want our customers to feel. To ensure the matter is properly reviewed, we have escalated your query to our Finance Team for investigation. The team has been requested to review the account history, the cancellation details, and any charges processed following the cancellation request. They will provide you with feedback directly regarding their findings and any applicable next steps.Your feedback will be shared with our Service Quality Team for review and improvement, as we remain committed to improving our customer experience and meeting our customers' expectations.Should you require any additional assistance, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand your concern regarding seeing deductions after cancelling your service and can appreciate how important it is to have clarity on the account status and billing. This is certainly not how we want our customers to feel. To ensure the matter is properly reviewed, we have escalated your query to our Finance Team for investigation. The team has been requested to review the account history, the cancellation details, and any charges processed following the cancellation request. They will provide you with feedback directly regarding their findings and any applicable next steps.Your feedback will be shared with our Service Quality Team for review and improvement, as we remain committed to improving our customer experience and meeting our customers' expectations.Should you require any additional assistance, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply02 Sept 2026, 13:51
Official
Hi Sandy,
We understand your concern regarding seeing deductions after cancelling your service and can appreciate how important it is to have clarity on the account status and billing. This is certainly not how we want our customers to feel. To ensure the matter is properly reviewed, we have escalated your query to our Finance Team for investigation. The team has been requested to review the account history, the cancellation details, and any charges processed following the cancellation request. They will provide you with feedback directly regarding their findings and any applicable next steps.Your feedback will be shared with our Service Quality Team for review and improvement, as we remain committed to improving our customer experience and meeting our customers' expectations.Should you require any additional assistance, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand your concern regarding seeing deductions after cancelling your service and can appreciate how important it is to have clarity on the account status and billing. This is certainly not how we want our customers to feel. To ensure the matter is properly reviewed, we have escalated your query to our Finance Team for investigation. The team has been requested to review the account history, the cancellation details, and any charges processed following the cancellation request. They will provide you with feedback directly regarding their findings and any applicable next steps.Your feedback will be shared with our Service Quality Team for review and improvement, as we remain committed to improving our customer experience and meeting our customers' expectations.Should you require any additional assistance, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
Best regards,