WebAfrica just escalates my problem without any action.

WebAfrica refuses to communicate with you on the phone - they only use whatsapp. Which is why I spent 2 hours on Saturday with two different agents (same problem, but it wasn't fixed in the morning, so I had to go through the whole process a second time in the afternoon) and my issue still isn't fixed. I received an sms and email on Saturday saying they would solve it within 24-48 hours. On Monday I received an sms and email saying the issue has been escalated. Today I have received 2 sms's and 2 emails saying two escalations have been made, and each time that someone would be in contact. Lucky me, I am now on Priority Level 4 and I have yet to see anything actually being done. I think they are just passing off the job to the next person each time it lands in someone's inbox. This is the worst service I have yet received.