Webafrica is worse than the public service

I have a wifi account with webafrica. There is no telephone number to reach them on when you are frustrated with service. The Cape Town number they provide only plays a message that tells one to use their WhatsApp service. That is a nightmare. You first get bott and it promise to transfer you to a live agent. You wait about 3 hours or more before an agent respond. The agent ask questions tell you they will be transferring you to the most appropriate person to deal with your problem. You wait for over 2 hours for that one to send you message. He/she proceeds to ask you the same questions and promise to transfer you. This process happened for a whole day and we could not connect to internet after dealing with about 6 agents. This is the second day and we are still waiting for an agent after their very active bott has promised to connect us.