WEBAFRICA IS USLESS. STAY AWAY!!!!

Webafrica is usless!!!

(This is just the latest issue) I ordered an upgrade to my line on 26 September 2022. Nothing happened for the entire month of September. Today is the 5 October and they are still unable to assist/fix this issue but yet they are going to charge me.

There is no possible way for customers to deal with them by actually talking to each other. Only their stupid whats app line where their agents reply every 15 minutes. Yesterday i was pushed from pillar to post, one agent to the next as each one was unable to assist with a satisfactory outcome. I was on this whats app line yesterday for 2 hours without a resolve. The night before, 45 minutes with no resolve. The last agent then logged a call with Openserve. i received a call from them saying the fault is not on their side but with Webafrica. I contacted Webafrica again but all i do is sit and wait while im getting pushed from pillar to post again and passed from agent to agent. AGAIN!!!!. 6 Years of being their client and every few months theres an issue, dropped speeds to no internet connectivity. Im eventually GATVOL.