WebAfrica is USELESS!!!!!!!!!!!!!!!!!!!!!!!!!!

For the past 4 months i have been having a particular issue with my Internet connection at home (I work permanently from home). Web Africa have still not resolved the issue i have that only relates to Incoming Video and Screen share freezing on MS Teams.

It got to a point where i was told the issue is not with them or with TT Connect who are the FTO and it is a network issue. They are the ones who provide me with my network (shocked is an understatement) I was told to also contact Microsoft as this is an issue with Microsoft.

I contacted microsoft and what do you know?? Issue is not with MS Teams itself but the network provider.

This i already knew because when i am off my Internet through WebAfrica at home and on my 3G ****le or on my Office network or any other network connection. i do not have the issue. So where is the issue?? with the ISP or with FTO.

I have requested multiple call backs from a manager or Team leader over the last 4 months and am still waiting....

I have received emails where they state a Senior Technician will be in contact throughout the day and 2 months down the line.. Still no contact made.

It is absolutely appalling that a service provider such as webafrica cannot provide the most simplest customer service by actually contacting the paying customer with updates.

You cannot phone anyone as they only deal with their support via whatsapp which is also a nightmare on its own.

They have no offices that you can go to, to actually speak to someone in person.

I am going into month 5 now of the issue and i dont see this being resolved.

When i ask to cancel my service, they now have added a R999 cancellation fee on all products which is bull****..... Along with wanting to cancel, i have been waiting a month for a someone from the retentions team to call me, i was told this will happend.

I cannot begin to explain the effect this has on my work productivity .

I dont know how else my issue will get resolved.

Cancelling wont actually help as the issue i believe is deeper than the ISP and rather on the FTO side. but when TT Connect come to my house, they dont actually test the issue and rather just do a test the link, then need to test the incoming connection to Microsoft's IP or URL for streaming which is not done and this is why they cannot see the issue.

Anyone know how else to get through to WebAfrica to actually get proper assistance