WebAfrica is Useless. Avoid them!

WebAfrica is a joke, do not use them...

We have signed up for WebAfrica Fibre on an existing line and router. They are charging us already but nobody has even got in touch with activation or the process to start using their service. They are quick to take your money but from there it's downhill. They have this silly little chatbot on their site that provides generic responses and do not even try and get a response in writing.

They charged the wrong amount on the first debit order and we are struggling to get through to their call centre. Tried twice, had to hold un 10+ minutes on both occasions. This is not great because they have a shared call nubmber. You pay for the minutes they waste by not answering. I can't imagine how this is the only way to get support from them.

Very bad start to this service… We have not even started using ut yet and already we are trying to get hold of them to process a refund for the money they took from us without providing a service...

We have been paying for 8 days but the service is not even live yet...

AVOID WEBAFRICA Fibre!