Webafrica is useless

I am paying R1199 for a 200/200 Fibre line, yet never get more than 95/50. Trying to get a hold of them is a joke and I just gave up. So I decided to downgrade. I did this on their customer zone. Was told because its a downgrade it will take a month. So the next bill comes and I pay the old price. Last week I got the next month's bill at the old price again. So I use the chat line to find out why. No one can tell me anything. I sent an email to their complaints department and 4 days later i am still waiting for a response. Today I get told that the agent didn't process my downgrade correctly so it will have to be done again, which means it will only process in January and I will need to pay another month at the old rate. I asked to speak to the manager who had conveniently left work already. So now they want me to pay 2 months at the old rate because they cannot do their job. So I asked to cancel my service for end of December and a refund for the last month for the difference between the 2 packages. The agent said he would have to put me through to another department. Transfer and I get a message to say it's outside of operating hours and they'll call me back. So now I wait just to cancel my line. Such appalling service...from the line speed to the agents to the whole business. Disgusting!