Webafrica is useless

So I made an LTE sim only order. The reason I made the order is because it was attractive because they promise R500 credit to your account because you don't receive a router with the order. So now a month later the R500 credit hasn't been added to my account nor deducted from my account and they are asking me for payment. So just casual ****************. If u could attach the invoice I would just to show how brain numb these people are. So I'm going to be closing my account with them and looking else where they don't respond to emails nothing is important to them other than recieving money GG webafrica. Living up to the second part of your name I see.