Webafrica is trash

I am very disgusted and disappointed in webafricas service rendered.firstly I was promised installation would take place 9 to 14 days after making an upfront payment of 400rand.complained thrice since lasweek and no action was taken.today I hv decided to cancel the installation and wanted a refund on my upfront payment.they sent me from pillar to post saying vuma will reimburse me I contacted vuma they said webafrica is supposed to re imburse.they webafrica in *********** and unprofessional they are quick to sighn up clients by phone to get details but cannot deliver what they promise.for sighn ups they call u non stop but for queries they put u on a what's app chat line .how pathetic!!!to top it all off they sent me from pillar to post after I canceled saying vuma will contacted and refund me but when I personally called vuma they said webafrica should refund my 400rand.i contacted them again and wenafrica said I must do query via watts app.then only after they pushed me from pillar tonpost and I told them what vuma said they asked mh account details to refund me and said it has to go through finance dept and has to b processed then I will receive mh refund within 10 working days.when I paid them 26 June 2022 I waited like a fool for installation and queried my problem ghrice since last week no action was taken so I decided today to cancel.they need to train their staff properly because it seems like the operators all have different views and are unprofessional.why should I wait 10 days if I deposited their money immediately the 24 June 2022