CB
Carlos B
1 reviews | Active since Dec 2021
25 Mar 2026, 17:58
Webafrica is throttling my Internet!
I pay over a R1,000 every month for 250 Mbps speed but I find it constantly at 50-60 Mbps every time I check. On 14 March I waited 3 hours until eventually Anelise T. helped me to ensure all my router settings were correct. It took 45 minutes to do so. My internet speed was then up to 250 Mbs.
By 20th March the speeds were back down to 170 Mbs, and the next day I complained again to Neo M. The speed suddenly jumped up to 212 Mbs. I checked again yesterday on the 24th and today the 25th and the speeds are back down to 50-60 Mbps. Now I just dealt with Zintle N. and "amazingly" my internet speed JUMPS back up to 250 Mbps while I'm on the phone with her!
You, Webafrica are THROTTLING my internet! And you only temporarily rectify the speed when I complain to an agent. When I demand a technician comes out to check my Wifi router, I'm told it will be for my account. This is just disgusting considering I've paid thousands of Rands over the last 6 years to you. If this continues, I will cancel my contract and others experiencing the same constant low internet speeds should do so as well.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
26 Mar 2026, 08:46Hi Carlos. We completely understand how frustrating it must be to experience such fluctuating speeds, especially considering the investment you’ve made over the years. We appreciate you sharing the details of your experience, including how your speeds have varied over the past weeks, it’s clear this inconsistency has caused significant disruption, and we want to help you get the most reliable connection possible. Here are some steps you can try to help stabilise your internet performance:
Webafrica Crew
- Restart your modem and router – performing a full power cycle often refreshes your connection and can improve speed consistency.
- Check device and app usage – ensure no single device or application is consuming a large portion of your bandwidth while running speed tests.
- Optimal router placement – place your router in a central, open area, away from walls or electronic devices that could interfere with the signal.
- Test a wired connection – connecting directly via Ethernet can help rule out Wi-Fi interference.
- Update router firmware – keeping your router’s firmware up to date can improve stability and performance.
Webafrica Crew
Webafrica's reply26 Mar 2026, 08:46
Official
Hi Carlos. We completely understand how frustrating it must be to experience such fluctuating speeds, especially considering the investment you’ve made over the years. We appreciate you sharing the details of your experience, including how your speeds have varied over the past weeks, it’s clear this inconsistency has caused significant disruption, and we want to help you get the most reliable connection possible. Here are some steps you can try to help stabilise your internet performance:
Webafrica Crew
- Restart your modem and router – performing a full power cycle often refreshes your connection and can improve speed consistency.
- Check device and app usage – ensure no single device or application is consuming a large portion of your bandwidth while running speed tests.
- Optimal router placement – place your router in a central, open area, away from walls or electronic devices that could interfere with the signal.
- Test a wired connection – connecting directly via Ethernet can help rule out Wi-Fi interference.
- Update router firmware – keeping your router’s firmware up to date can improve stability and performance.
Webafrica Crew
Webafrica's replyOfficial
26 Mar 2026, 08:48Hello Carlos. Thank you for taking the time to share this in such detail. We completely understand how concerning and frustrating this experience feels, especially when your speeds seem to fluctuate and improve only while you’re on a call. That’s not the kind of consistency you should expect, and we hear you. We’d like to reassure you that Webafrica does not throttle fibre line speeds in this way. What you’re describing is typically linked to variability either on the line, network, or how traffic is being handled between the network and your home setup. That said, the pattern you’ve experienced absolutely needs a deeper look. We’ve arranged for one of our technical support specialists to give you a call to run more advanced diagnostics and guide a clear way forward to stabilise your connection performance. We’ll focus on identifying the root cause and making sure your connection issue is addressed and resolved. In the meantime, here are a few more advanced considerations that can help maintain consistent high-speed performance:
Warm regards,
Webafrica Crew
- Device capability and load balancing: Some devices can’t consistently handle 250 Mbps over WiFi, especially if multiple high-demand devices are active at once. Ensuring priority traffic (like streaming or work devices) is managed correctly can make a noticeable difference.
- WiFi band steering and channel optimisation: Even when configured, interference from neighbouring networks can cause speeds to drop over time. A manual channel reassessment or optimisation can improve stability, especially in busy areas.
- Line consistency vs burst speeds: Seeing full speed during troubleshooting is a good sign that the line can deliver the correct throughput. The focus now is on ensuring that performance holds steady outside of those moments.
Warm regards,
Webafrica Crew
Webafrica's reply26 Mar 2026, 08:48
Official
Hello Carlos. Thank you for taking the time to share this in such detail. We completely understand how concerning and frustrating this experience feels, especially when your speeds seem to fluctuate and improve only while you’re on a call. That’s not the kind of consistency you should expect, and we hear you. We’d like to reassure you that Webafrica does not throttle fibre line speeds in this way. What you’re describing is typically linked to variability either on the line, network, or how traffic is being handled between the network and your home setup. That said, the pattern you’ve experienced absolutely needs a deeper look. We’ve arranged for one of our technical support specialists to give you a call to run more advanced diagnostics and guide a clear way forward to stabilise your connection performance. We’ll focus on identifying the root cause and making sure your connection issue is addressed and resolved. In the meantime, here are a few more advanced considerations that can help maintain consistent high-speed performance:
Warm regards,
Webafrica Crew
- Device capability and load balancing: Some devices can’t consistently handle 250 Mbps over WiFi, especially if multiple high-demand devices are active at once. Ensuring priority traffic (like streaming or work devices) is managed correctly can make a noticeable difference.
- WiFi band steering and channel optimisation: Even when configured, interference from neighbouring networks can cause speeds to drop over time. A manual channel reassessment or optimisation can improve stability, especially in busy areas.
- Line consistency vs burst speeds: Seeing full speed during troubleshooting is a good sign that the line can deliver the correct throughput. The focus now is on ensuring that performance holds steady outside of those moments.
Warm regards,
Webafrica Crew