kS
kutloano S
1 reviews | Active since Apr 2026
04 May 2026, 11:28
Webafrica is The WORST, would never recommend
Web Africa Vuma fibre had the worse customer support service, the contact number does not go through and their chat service is absolute nightmare. make me understand what kind of client care makes a client chat for 3 hours with the agent taking +-30 minutes to respond with just one word answers without assisting then proceeds to transfer you 3 times. To be more precise The Agent Sanelisiwe and others we not helpful at all and proceeded to transfer my chat back to Que, when all I needed was to change my plan!!!
Helpful (0)
Replies (13)0
Replies (13)
Webafrica's replyOfficial
04 May 2026, 11:40Hi Kutloano. We hear how frustrating this experience has been, especially when something as simple as changing your plan turned into hours of waiting, slow responses, repeated transfers, and no clear resolution. That kind of support experience, particularly when you’re trying to manage your service efficiently, understandably feels exhausting and unproductive.We note your feedback regarding the interaction with the chat agents, including long response gaps and being moved back into the queue instead of receiving a direct resolution. That experience will be reviewed internally so we can address consistency and responsiveness in support handling.
If you still need assistance with the plan change, the fastest path forward is:
• Log into Customer Zone (https://my.webafrica.co.za/ ) → My Services → All Services
• Select your Vuma fibre service
• Choose “Change Product” and follow the upgrade/downgrade flow you outlined
• Confirm the change to trigger processing
Important Notes:
If you experience any blockage again during the process, please share your account details via private message so we can step in directly and complete the change without further delays or queue transfers.We want to ensure this is resolved properly for you, without more back-and-forth or time lost in chat queues.
Warm regards,
Webafrica Crew
If you still need assistance with the plan change, the fastest path forward is:
• Log into Customer Zone (https://my.webafrica.co.za/ ) → My Services → All Services
• Select your Vuma fibre service
• Choose “Change Product” and follow the upgrade/downgrade flow you outlined
• Confirm the change to trigger processing
Important Notes:
- Upgrades are activated immediately.
- Downgrades (where the new package is cheaper) require a calendar month’s notice.
- The activation date depends on the type of internet service you have.
If you experience any blockage again during the process, please share your account details via private message so we can step in directly and complete the change without further delays or queue transfers.We want to ensure this is resolved properly for you, without more back-and-forth or time lost in chat queues.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 11:40
Official
Hi Kutloano. We hear how frustrating this experience has been, especially when something as simple as changing your plan turned into hours of waiting, slow responses, repeated transfers, and no clear resolution. That kind of support experience, particularly when you’re trying to manage your service efficiently, understandably feels exhausting and unproductive.We note your feedback regarding the interaction with the chat agents, including long response gaps and being moved back into the queue instead of receiving a direct resolution. That experience will be reviewed internally so we can address consistency and responsiveness in support handling.
If you still need assistance with the plan change, the fastest path forward is:
• Log into Customer Zone (https://my.webafrica.co.za/ ) → My Services → All Services
• Select your Vuma fibre service
• Choose “Change Product” and follow the upgrade/downgrade flow you outlined
• Confirm the change to trigger processing
Important Notes:
If you experience any blockage again during the process, please share your account details via private message so we can step in directly and complete the change without further delays or queue transfers.We want to ensure this is resolved properly for you, without more back-and-forth or time lost in chat queues.
Warm regards,
Webafrica Crew
If you still need assistance with the plan change, the fastest path forward is:
• Log into Customer Zone (https://my.webafrica.co.za/ ) → My Services → All Services
• Select your Vuma fibre service
• Choose “Change Product” and follow the upgrade/downgrade flow you outlined
• Confirm the change to trigger processing
Important Notes:
- Upgrades are activated immediately.
- Downgrades (where the new package is cheaper) require a calendar month’s notice.
- The activation date depends on the type of internet service you have.
If you experience any blockage again during the process, please share your account details via private message so we can step in directly and complete the change without further delays or queue transfers.We want to ensure this is resolved properly for you, without more back-and-forth or time lost in chat queues.
Warm regards,
Webafrica Crew
kS
kutloano S's updateReviewer Update
04 May 2026, 12:59Your website still isn’t user friendly and doesn’t not have that option, I still try to reach you guys and again 2 hours of being in Que waiting to be connected to an agent, your services couldn’t get any worse at this point!!
kS
kutloano S's update04 May 2026, 12:59
Reviewer Update
Your website still isn’t user friendly and doesn’t not have that option, I still try to reach you guys and again 2 hours of being in Que waiting to be connected to an agent, your services couldn’t get any worse at this point!!
Webafrica's replyOfficial
04 May 2026, 15:18 Hi Kutloano.
We are here for you. Please share the error message you're receiving via private message so we may assist you directly from this platform.
Warm regards,
Webafrica Crew
We are here for you. Please share the error message you're receiving via private message so we may assist you directly from this platform.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 15:18
Official
Hi Kutloano.
We are here for you. Please share the error message you're receiving via private message so we may assist you directly from this platform.
Warm regards,
Webafrica Crew
We are here for you. Please share the error message you're receiving via private message so we may assist you directly from this platform.
Warm regards,
Webafrica Crew
kS
kutloano S's updateReviewer Update
06 May 2026, 11:44Thanks, can this be done before COB it has been too long.
kS
kutloano S's update06 May 2026, 11:44
Reviewer Update
Thanks, can this be done before COB it has been too long.
Webafrica's replyOfficial
06 May 2026, 12:56Hi Kutloano,
We understand the urgency here, especially given how long you’ve already been waiting, and it’s completely reasonable to want this resolved without any further delays.
The request has been prioritised with the team that handles plan downgrades, and they have been asked to reach out to you as soon as possible to assist and take this forward.
Warm regards,
Webafrica Crew
We understand the urgency here, especially given how long you’ve already been waiting, and it’s completely reasonable to want this resolved without any further delays.
The request has been prioritised with the team that handles plan downgrades, and they have been asked to reach out to you as soon as possible to assist and take this forward.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 12:56
Official
Hi Kutloano,
We understand the urgency here, especially given how long you’ve already been waiting, and it’s completely reasonable to want this resolved without any further delays.
The request has been prioritised with the team that handles plan downgrades, and they have been asked to reach out to you as soon as possible to assist and take this forward.
Warm regards,
Webafrica Crew
We understand the urgency here, especially given how long you’ve already been waiting, and it’s completely reasonable to want this resolved without any further delays.
The request has been prioritised with the team that handles plan downgrades, and they have been asked to reach out to you as soon as possible to assist and take this forward.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
08 Jun 2026, 17:06Hi Kutloano,
We see that an urgent activation request was logged for the Vuma Reach service linked to an address in Alexandra. We have logged a follow-up and requested that the Activations team email you with an activation status update ASAP.
Warm regards,
Webafrica Crew
We see that an urgent activation request was logged for the Vuma Reach service linked to an address in Alexandra. We have logged a follow-up and requested that the Activations team email you with an activation status update ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 17:06
Official
Hi Kutloano,
We see that an urgent activation request was logged for the Vuma Reach service linked to an address in Alexandra. We have logged a follow-up and requested that the Activations team email you with an activation status update ASAP.
Warm regards,
Webafrica Crew
We see that an urgent activation request was logged for the Vuma Reach service linked to an address in Alexandra. We have logged a follow-up and requested that the Activations team email you with an activation status update ASAP.
Warm regards,
Webafrica Crew
kS
kutloano S's updateReviewer Update
23 Jun 2026, 09:17Can you help me understand the type of service you guys are providing, You have now removed my 2nd review, 2 months later I am still not assisted. You have sent me a payment link 2 weeks back that i paid immediatley and still my line is not active. Today i received another email stating that i have an outstanding payment.. how? worse now I am unable to connect to any of your agents or customer care How? I have taken proof of all our conversations and will escalate further because why is no one assisting or reaching out? this is absurd.
kS
kutloano S's update23 Jun 2026, 09:17
Reviewer Update
Can you help me understand the type of service you guys are providing, You have now removed my 2nd review, 2 months later I am still not assisted. You have sent me a payment link 2 weeks back that i paid immediatley and still my line is not active. Today i received another email stating that i have an outstanding payment.. how? worse now I am unable to connect to any of your agents or customer care How? I have taken proof of all our conversations and will escalate further because why is no one assisting or reaching out? this is absurd.
Webafrica's replyOfficial
23 Jun 2026, 09:45Hi Kutloano,
We understand how frustrating it must feel when your order is not progressing and there is no clear communication, especially after you’ve already made payment. This has understandably created uncer*****y around your service. We`ve reviewed your account and can confirm that there are currently no outstanding amounts reflecting. To address the delay, we have reached out to the team handling your order with an urgent follow up request, asking them to provide a detailed update on the status and next steps. Ensuring your order progresses and that you receive clarity is now being prioritised.
Our team remains actively involved to ensure your service is up and running and you have a clear resolution.Warm regards,
Webafrica Crew
We understand how frustrating it must feel when your order is not progressing and there is no clear communication, especially after you’ve already made payment. This has understandably created uncer*****y around your service. We`ve reviewed your account and can confirm that there are currently no outstanding amounts reflecting. To address the delay, we have reached out to the team handling your order with an urgent follow up request, asking them to provide a detailed update on the status and next steps. Ensuring your order progresses and that you receive clarity is now being prioritised.
Our team remains actively involved to ensure your service is up and running and you have a clear resolution.Warm regards,
Webafrica Crew
Webafrica's reply23 Jun 2026, 09:45
Official
Hi Kutloano,
We understand how frustrating it must feel when your order is not progressing and there is no clear communication, especially after you’ve already made payment. This has understandably created uncer*****y around your service. We`ve reviewed your account and can confirm that there are currently no outstanding amounts reflecting. To address the delay, we have reached out to the team handling your order with an urgent follow up request, asking them to provide a detailed update on the status and next steps. Ensuring your order progresses and that you receive clarity is now being prioritised.
Our team remains actively involved to ensure your service is up and running and you have a clear resolution.Warm regards,
Webafrica Crew
We understand how frustrating it must feel when your order is not progressing and there is no clear communication, especially after you’ve already made payment. This has understandably created uncer*****y around your service. We`ve reviewed your account and can confirm that there are currently no outstanding amounts reflecting. To address the delay, we have reached out to the team handling your order with an urgent follow up request, asking them to provide a detailed update on the status and next steps. Ensuring your order progresses and that you receive clarity is now being prioritised.
Our team remains actively involved to ensure your service is up and running and you have a clear resolution.Warm regards,
Webafrica Crew
Webafrica's replyOfficial
24 Jun 2026, 16:56Hi Kutloano,We’ll be following up with the Technical Onboarding Team to ensure your case is prioritised and reviewed as a matter of urgency.We’ll keep you updated as soon as feedback is received.Warm regards,
Webafrica Crew.
Webafrica Crew.
Webafrica's reply24 Jun 2026, 16:56
Official
Hi Kutloano,We’ll be following up with the Technical Onboarding Team to ensure your case is prioritised and reviewed as a matter of urgency.We’ll keep you updated as soon as feedback is received.Warm regards,
Webafrica Crew.
Webafrica Crew.
kS
kutloano S's updateReviewer Update
25 Jun 2026, 15:20Hi, can you provide me with feedback on the matter as I have not received anything yet?
kS
kutloano S's update25 Jun 2026, 15:20
Reviewer Update
Hi, can you provide me with feedback on the matter as I have not received anything yet?
Webafrica's replyOfficial
25 Jun 2026, 16:31Hi Kutloano,
Thank you for your follow up. We understand how frustrating it must be to be waiting for feedback and not receiving updates when you expect them.
We can confirm that the Onboarding Team is still awaiting additional feedback on your case, which is why there hasn’t been a new update shared yet. That said, a follow up has been sent again to ensure your case remains prioritised, and the team is fully aware of the urgency around your request.
We will remain actively involved to ensure you receive feedback as soon as it becomes available and that your case is progressed without further delays.
Warm regards,
Webafrica Crew
Thank you for your follow up. We understand how frustrating it must be to be waiting for feedback and not receiving updates when you expect them.
We can confirm that the Onboarding Team is still awaiting additional feedback on your case, which is why there hasn’t been a new update shared yet. That said, a follow up has been sent again to ensure your case remains prioritised, and the team is fully aware of the urgency around your request.
We will remain actively involved to ensure you receive feedback as soon as it becomes available and that your case is progressed without further delays.
Warm regards,
Webafrica Crew
Webafrica's reply25 Jun 2026, 16:31
Official
Hi Kutloano,
Thank you for your follow up. We understand how frustrating it must be to be waiting for feedback and not receiving updates when you expect them.
We can confirm that the Onboarding Team is still awaiting additional feedback on your case, which is why there hasn’t been a new update shared yet. That said, a follow up has been sent again to ensure your case remains prioritised, and the team is fully aware of the urgency around your request.
We will remain actively involved to ensure you receive feedback as soon as it becomes available and that your case is progressed without further delays.
Warm regards,
Webafrica Crew
Thank you for your follow up. We understand how frustrating it must be to be waiting for feedback and not receiving updates when you expect them.
We can confirm that the Onboarding Team is still awaiting additional feedback on your case, which is why there hasn’t been a new update shared yet. That said, a follow up has been sent again to ensure your case remains prioritised, and the team is fully aware of the urgency around your request.
We will remain actively involved to ensure you receive feedback as soon as it becomes available and that your case is progressed without further delays.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
02 Jul 2026, 10:02Hi Kutloano,
We completely understand why you're looking for an update. Waiting this long for a resolution is understandably frustrating, especially when you've already paid for a service that you haven't been able to use.We've submitted a follow-up on your case and requested urgent feedback from the technical onboarding team to help move things forward as quickly as possible. We're actively monitoring the matter and will provide you with an update as soon as we receive further information.We also acknowledge your concern regarding the service you've paid for but haven't been able to use. Once your case has been resolved, your account can be reviewed to ensure any applicable billing considerations are assessed based on the outcome of the investigation.Thank you for your continued patience while we work towards a resolution. We'll keep following up until we have feedback to share.Warm regards,
Webafrica Crew
We completely understand why you're looking for an update. Waiting this long for a resolution is understandably frustrating, especially when you've already paid for a service that you haven't been able to use.We've submitted a follow-up on your case and requested urgent feedback from the technical onboarding team to help move things forward as quickly as possible. We're actively monitoring the matter and will provide you with an update as soon as we receive further information.We also acknowledge your concern regarding the service you've paid for but haven't been able to use. Once your case has been resolved, your account can be reviewed to ensure any applicable billing considerations are assessed based on the outcome of the investigation.Thank you for your continued patience while we work towards a resolution. We'll keep following up until we have feedback to share.Warm regards,
Webafrica Crew
Webafrica's reply02 Jul 2026, 10:02
Official
Hi Kutloano,
We completely understand why you're looking for an update. Waiting this long for a resolution is understandably frustrating, especially when you've already paid for a service that you haven't been able to use.We've submitted a follow-up on your case and requested urgent feedback from the technical onboarding team to help move things forward as quickly as possible. We're actively monitoring the matter and will provide you with an update as soon as we receive further information.We also acknowledge your concern regarding the service you've paid for but haven't been able to use. Once your case has been resolved, your account can be reviewed to ensure any applicable billing considerations are assessed based on the outcome of the investigation.Thank you for your continued patience while we work towards a resolution. We'll keep following up until we have feedback to share.Warm regards,
Webafrica Crew
We completely understand why you're looking for an update. Waiting this long for a resolution is understandably frustrating, especially when you've already paid for a service that you haven't been able to use.We've submitted a follow-up on your case and requested urgent feedback from the technical onboarding team to help move things forward as quickly as possible. We're actively monitoring the matter and will provide you with an update as soon as we receive further information.We also acknowledge your concern regarding the service you've paid for but haven't been able to use. Once your case has been resolved, your account can be reviewed to ensure any applicable billing considerations are assessed based on the outcome of the investigation.Thank you for your continued patience while we work towards a resolution. We'll keep following up until we have feedback to share.Warm regards,
Webafrica Crew
Webafrica's replyOfficial
02 Jul 2026, 12:23Hi Kutloano,We completely understand why you're looking for an alternative after waiting so long without a resolution. Given the delays you've experienced, it's understandable that you're looking for the quickest way to get connected.At this stage, there's no need for a new installation. Our Technical Onboarding Team is investigating the issue with your existing service and will determine what is preventing the activation from being completed. Once they've completed their investigation, they'll advise on the appropriate way forward and the steps required to get your service up and running.We've already submitted a follow-up requesting urgent feedback from the team and will continue to monitor your case closely. As soon as we receive an update, we'll share it with you.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply02 Jul 2026, 12:23
Official
Hi Kutloano,We completely understand why you're looking for an alternative after waiting so long without a resolution. Given the delays you've experienced, it's understandable that you're looking for the quickest way to get connected.At this stage, there's no need for a new installation. Our Technical Onboarding Team is investigating the issue with your existing service and will determine what is preventing the activation from being completed. Once they've completed their investigation, they'll advise on the appropriate way forward and the steps required to get your service up and running.We've already submitted a follow-up requesting urgent feedback from the team and will continue to monitor your case closely. As soon as we receive an update, we'll share it with you.Warm regards,
Webafrica Crew
Webafrica Crew