Webafrica is the worst ISP service I have ever had. Useless customer service. No service for 3 months.

Worst ISP service ever ! They do not even deserve 1 star.

I signed up with webafrica the beginning of March 2021. The told me I have an active Fibre line. when my modem arrived by courier 2 weeks later, i realized that there was no fiber box on the wall to plug it in. I got hold of an agent on their chatbot to help me and send them pictures of the modem - still in the box and a picture of the whole in the wall and the loose fibre cable. The agent said they will escalate it to provisioning and contact Vumatel. a week later - no action - I went on to the chatbot again. May I say at this point that the chatbot is useless - I logged the same call again after hanging on for most of the day and trying a few times to get connected to an agent. no luck This continued and I logged the same issue with the same pictures with 2 more agents during March. at the end of March I was billed R 1250 for "Installation" and a my first "free month" I Logged a few calls again on chatbot with the same experience of not getting through to agents for ages.... promises were made when I finally got through after literally hours - I was put through to the wrong departments, and nothing happened, AT the end of April I did not pay the R 699 - I was called and tols my account is in arrears - I stated my case that I have not had wifi for 2 months as I dont have a fibre box and webafrica promised to escalate it. I asked for a refund and my account to be closed. after promises were made - NOTHING HAPPENED. I logged calls again on Chatbot in May - as I got yet another account for services I have not had for 3 months. In the past 2 days I have tried several times to get thought on chatbot - The last agent put me through to provisioning to cancel my account and to billing for my query on my fibre box....... I have app**** to other service providers to install my fibre box and wifi - but they cant do it - as my ISP is still registered with Webafrica - who after many requests have not refunded me, cancelled my account or done anything about my technical issues !!! 3 months down the line and after R 1250 - I have nothing to show !!! Webafrica should fix or upgrade their chatbot (its useless) , update their customer service and actually action the promises they make. Worse service I have ever had from a ISP !!!