Webafrica is the worst ISP - Do not use then (unless you enjoy frustrations)

Honestly if I could I would give a less than zero rating, the service is so bad.

I got the highest speed they offer which is 1Gbps, the below are the problems I've encountered.

1. My speed over lan connection doesn't even reach 200mbps (so dissapointing given that I am paying for a premium experience but I'm getting poor service). That's 20% of the speed I am PAYING FOR!!!!

2. I'm not allowed to use my high end router to take advantage of the speed. I have to use their cheap Zyxel router, which is honesty ****.

3. My internet drops ****erally every hour), and it always drops when I need it the most when I'm in an important Zoom meeting for work. This is so so frustrating.

4. Worst thing about this is that when you try to log a ticket to get this resolved, they force you to use whatsapp (there's no one to call), and worst thing about this is that it takes a long time to connect to an agent then it randomly restarts. I've waited more than 24hours ****erally) before I was connected to an agent. I have screenshots to prove this. Even after connecting to that agent (Thabo) it was then exited without my issue being resolved.

This has been the worst experience I've ever had.