WEBAFRICA IS THE WORST ISP

Webafrica messed up my package details on their side and cut off my internet service and now I can’t get anyone to fix the issue. I’ve been with webafrica since 2020 on the same package which is the 20/10 deal for R399. On 1 June my inter was suspended. I contacted them via the whatsapp chat service. An agent named Babalwa M advised that the issue was on their backend and my profile is showing that Im on a 20/10 package AND a 40/20 package at the same time on the same line thus the system suspended my line. She advised she’s put me through to the provisional team for them to sort it out so that I can get reconnected. This was at 13:41 4 June. I kept getting messages say “it’s taking a while to connect me to an agent, this happened until the chat service was CLOSED at 16:00 without me getting help. Today 11:30 5 June I get a message on the same whatsapp chat say my case will be closed at 15:30 if I dont type something, when Indo type something I get a response saying I didn’t provide a valid response. I cant start a chat over, I can’t speak to an agent and I STILL HAVE NO INTERNET CONNECTION!!! I WANT THIS SERVICE CANCELLED IMMEDIATELY SO I CAN GET ANOTHER EFFICIENT ISP!!