WebAfrica is the worst ISP and *****s money with no service

My account with Webafrica was cancelled due to not receiving any service from Webafrica, and not having internet connections for the period stretching from 27 November, up until the contract was cancelled effective 31 December 2023.

A ticket was logged for a fault on my line which WebAfrica told me would take 3 days to fix (this was confirmed on WhatsApp which I still have in possession) 3 Days went past, and another agent confirmed that the ticket was escalated - and again promises of 3 days (also WhatsApp messages I have in possession) After another 7 days of no service, another one of WebAfrica's agents confirmed (on WhatsApp which I have in my possession) that the problem would be solved.

On the 8th of December I again was in contact with one of your agents concerning my connection - which again they confirmed will be fixed in 3 days. I stressed that my internet needs to be connected as I was about to go on holiday and have cameras operating on Wifi - the agent again confirmed that it will be fixed. I also stressed to the agent that if I cannot get it fixed, I will need another provider - now I have been paying for 12 days and not received the product and service from WebAfrica.

On the 11th of December I again stressed both these issues with WebAfrica, which asked me just to wait until the 12th of December for my service to be fixed. Thich was not done. One the 12th of December, 5 agents sent me back and forth over Whatsapp where no one could help me, or provide me feedback. I asked an agent to log a call back for a cancelation.

One of your agents phoned me, from where the service was cancelled. She informed me that I needed to provide 30days notice - and I stressed the issue that I have not received any help, service or product from 27 November up until 31 December - which was more than a month - which served as my notice.

I would like the above invoice to be credited and if this is not done, I will be taking this issue further - this will include printed media, social media, digital media, Ombudsman, even the small claims court as I didn't receive the product I paid for.

Please keep in mind that I have proof of all my conversations with Webafrica.

If you can get back to me on the above before I move forward with my campaign.

Regards

Antonie Broodryk