WebAfrica is the WORST ISP

I would not recommend at all. Amongst the worst service delivery an ISP could provide, Ive cancelled my pre-order due to lack of communication to having a in-house fibre installation done with little to no feedback other than "wait" and by "wait" there is noooo time frames given or any information that may ease me. I've given all information that can be relayed to allow some sort of action and feedback. I've since requested cancellation and line releasaI in which WebAfrica confirms they've done, I now sit with having to try to get a new order to be processed through another ISP in which WebAfrica has not even thought to provide the info to Vuma Reach to communicate that a cancellation and line releasal has been done on their end. I've called and mailed Vuma Support countless times to go back to WebAfrica, which I understand as Vuma isn't responsible to do any changes on their systems unless WebAfrica communicates info with regards to said service. Out of the many countless calls and supports, I've only been told they can confirm and yet Vuma says the exact same thing, issue still persists.

There WhatsApp support takes 40+ minutrs for a support operator to show, when my new provider literally takes 2 minutes for an available support operator.

Calls get dropped after 7 minutes into holding for an operator, in which I repeat the process.

Forget about giving your number to be called back, cause they're pretend to take it and days go by with no communication only to repeat the process.

How is it a helpdesk when No escalations are done, No due process is shown and No COMMUNICATION.

How does a ISP Company who provides Internet Service have no basic concept of communication?