Webafrica is the worst internet service provider in South Africa

Webafrica is worst fibre internet service provider I’ve ever had.

There staff customer service are unhelpful and they I poorly trained. They don’t have a call centre and force you to use WhatsApp report faults and other issues. Using WhatsApp take forever to write your issues and repeatedly the staff just don’t understand or don’t take the time to understand what I’m asking. Using WhatsApp to report issues is time consuming for you as a customer and the agents have a habit of just transferring you around different departments before resolving your issue. Every department wants you to write you problem or issue from scratch and this takes huge amounts of time.

The admin departments at Webafrica are even worse than the WhatsApp call centre service. They have completely stuffed up my account more than 4 times in the last month. They have incorrectly billed me, they started my service before I gave instruction, completely messed up a simple change in ownership, captured my wrong address and details, and then as of this last weekend managed to completely cancel my service without my instruction. The only thing they are good at is taking your money even when they cancel your service. Since my service was cancelled by them, the call centre agents don’t want to help me restore my service and just keep transferring me to different departments. Or telling me to call Metrofibre. I only discovered my service had been cancelled when I dealt with the Metrofibre call centre and to date Webafrica are deny that my service is cancelled. That is how confused and did organised they are.

AVOID this internet service provider, rather pay the higher prices and go to Axxess or Afrihost (my previous ISP who were both excellent). They are not customer friendly and have made a mess of something so simple. I never thought setting up fibre would take SOOO much of my time and be so complicated.