Webafrica is the worst Internet service provider!

Webafrica is the worst Internet service provider!

We have been loyal customers for over 4 years and used to phone in and resolve the issue immediately.

Since Covid, Webafrica changed their support to a WhatsApp ticket system. The only contact number available ***is for sales and new subscription only and no support will be provided.

The support is a joke. Our internet has been down since 16th of April 2023.

After multiple tickets logged and requested escalation, we still have not had any solution to what the problem may be. We have even requested that a manager should contact us and still no feedback. Ticket #128127 has still not received attention.

My husband works from home and has been spending extra on data using his phone’s hotspot to provide internet.

This is ridiculous, how can a company treat customers like this?

Please do not sign up with them.