Webafrica is the worst internet service provider

Since I signed up with Webafrica in September 2021 I have had problems on a daily basis.

You can probably track all my emails and complaints. I pay my bill every single month. One would expect that Webafrica would send a technician out to address the problem.

Instead I am told to reset, enter different details, send screenshots, login using their details but the problem is still there.

I have requested on numerous occasions for a supervisor to call me but I have never received a response.

Carmaliter is one of the names used as there customer support agents. I honestly think those are **** names so people can think they dealing with same person. Everytime I complain then the person apologize and ask what the problem is - I have been complaining for so long and Carmaliter is the one supposedly dealing with it, so should she not know already.

When I say I want to cancel I'm reminded of the contract stating if I cancel within the first 12 months I'm liable for a early termination fee because of the hardware the provided. What about me paying my bill on time and not getting what I paid for. I also end up having to buy data so that I can use my cell phone as a hotspot.

I will put a stop order for this payment since Webafrica don't know how to assist their paying customers also they cannot evens bother to make a phone call to me.